Privacy Policy

Effective Date: 24 October 2026
Website: https://techcraftonline.com/

Techcraft (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and share information when you visit our website, enquire about our courses, register for training, purchase a course, or interact with our services.

Techcraft provides online instructor-led and prerecorded training courses in Microsoft Excel, Power BI, SQL, Data Analytics, and related technologies, led by Ranjit Kate and other instructors where applicable.

By using our website, you acknowledge that you have read this Privacy Policy.

1. Information We Collect

We may collect the following categories of information, depending on how you interact with our website and services.

1.1 Personal Information

When you submit an enquiry, register for a course, or contact us, we may collect:

Full name
Email address
Mobile number
Course or training programme of interest
Professional background, employment details, or learning requirements, if provided
Any information you voluntarily include in messages, forms, or communications

1.2 Course Registration and Transaction Information

If you enrol in or purchase a course, we may collect information necessary to manage your registration, payments, access to course materials, attendance, certificates, and related support.

Payment information is processed through the relevant payment service provider where applicable. We do not intend to collect or store complete payment card details or banking passwords on our website.

1.3 Technical and Usage Information

When you visit our website, certain information may be collected automatically, including:

IP address
Browser type and version
Device and operating system information
Pages visited and time spent on the website
Referring website or traffic source
Website interactions and diagnostic information
Cookie identifiers and similar technologies, where enabled

1.4 Communication Information

If you contact us by email, telephone, contact form, or WhatsApp, we may retain relevant communication records to respond to your enquiry, provide course information, and manage our relationship with you.

2. How We Use Your Information

We may use your information for the following purposes:

To respond to course enquiries and requests for information
To provide details about instructor-led and prerecorded courses
To process registrations, enrolments, and payments
To provide course access, learning materials, attendance records, and certificates
To communicate class schedules, updates, changes, and important announcements
To provide technical assistance and student support
To send course updates, educational resources, offers, and promotional communications where permitted
To improve our website, course content, training services, and user experience
To measure website traffic and marketing campaign performance where analytics tools are enabled
To protect our website against fraud, misuse, unauthorised access, and security threats
To comply with applicable legal, tax, accounting, and regulatory requirements

We will not use your personal information for purposes incompatible with the purpose for which it was collected, except as permitted by applicable law.

3. Legal Basis and Consent

Where required by applicable law, we will obtain your consent before collecting or processing personal information for the relevant purpose.

You may withdraw your consent to optional processing, including promotional communications, by using the unsubscribe option where available or by contacting us using the details provided in this policy.

Withdrawing consent does not affect processing that occurred lawfully before the withdrawal. We may continue to retain or process certain information where required or permitted by law, or where necessary for legitimate operational and legal requirements.

4. Cookies and Similar Technologies

Our website may use cookies and similar technologies to:

Enable essential website functionality
Remember preferences and improve navigation
Understand how visitors use our website
Measure advertising and marketing performance
Support security and prevent fraudulent activity

Third-party tools, if enabled, may also place cookies or collect information through similar technologies.

You can manage or disable cookies through your browser settings. Where required, we will provide appropriate cookie choices before using non-essential cookies or similar technologies.

Disabling certain cookies may affect some website features.

5. Analytics and Advertising Services

We may use third-party analytics and advertising services, such as Google Analytics, Google Ads, or Google Tag Manager, if implemented on our website.

These services may process technical information, website interactions, campaign identifiers, or cookie data to help us understand website performance and measure the effectiveness of our marketing.

The information collected and the processing carried out depend on which services are enabled and how they are configured. These providers process information under their applicable terms and privacy policies.

6. Sharing of Personal Information

We do not sell your personal information to third parties.

We may share relevant information with the following categories of recipients when necessary:

Payment providers: To process course payments and refunds.
Website hosting and technology providers: To host, maintain, secure, and operate our website.
Communication providers: To respond to enquiries and send course-related communications through email, telephone, or WhatsApp.
Analytics and advertising providers: To measure website usage and campaign performance where enabled.
Instructors and course delivery partners: To administer training, attendance, learning activities, and course support where necessary.
Professional advisers and authorities: Where required for legal compliance, accounting, dispute resolution, or lawful requests.

We expect relevant service providers to handle personal information appropriately and to apply safeguards consistent with their roles and applicable requirements.

7. WhatsApp and Other Communication Channels

If you contact us through WhatsApp or provide your mobile number for course enquiries, we may use that information to respond to your questions and provide relevant training details.

Where permitted by applicable law, we may also send course-related updates or promotional messages if you have opted in or otherwise authorised such communications.

You can request that we stop sending promotional messages at any time. WhatsApp and other third-party communication platforms may process your information under their own privacy policies and terms.

8. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including providing our services, maintaining course records, resolving disputes, meeting legal obligations, and protecting our business.

Retention periods may vary depending on the type of information and the reason it was collected.

When information is no longer required, we will take reasonable steps to delete it or otherwise dispose of it securely, subject to applicable legal retention requirements.

9. Data Security

We take reasonable technical and organisational measures designed to protect personal information against unauthorised access, disclosure, alteration, loss, or misuse.

Depending on the systems involved, these measures may include access controls, secure connections, software updates, restricted access to records, and security monitoring.

However, no website, internet transmission, or electronic storage system can be guaranteed to be completely secure. We cannot guarantee absolute security of information transmitted over the internet.

10. Your Privacy Rights

Subject to applicable law, you may have the right to:

Request information about personal data we hold about you
Request correction of inaccurate or incomplete information
Request deletion of personal information where applicable
Withdraw consent for processing based on consent
Opt out of promotional communications
Raise a concern or grievance about how your information is handled

To exercise these rights, contact us using the details in the Contact Us section. We may request reasonable information to verify your identity before responding.

We will respond to requests in accordance with applicable law. Certain information may need to be retained where required by law or necessary to resolve legal or contractual matters.

11. Children’s Privacy

Our website and training services are not intended to collect personal information from children without appropriate authorisation where required by law.

If a child is permitted to participate in a programme, we will handle any personal information in accordance with applicable legal requirements, including requirements relating to parental consent where applicable.

If you believe a child has provided personal information inappropriately, please contact us so that we can review the matter and take appropriate action.

12. Third-Party Websites and Services

Our website may contain links to third-party websites, course platforms, payment gateways, video platforms, or other external services.

We do not control the privacy practices, content, or security of these third parties. When you access their services, their respective privacy policies and terms may apply.

We recommend reviewing those policies before providing personal information to third-party services.

13. International Data Processing

Some service providers we use may store or process information on servers located outside India.

Where personal information is transferred or processed internationally, we will take steps required under applicable law and the arrangements governing those services.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, business practices, or applicable laws.

The updated version will be published on this page with a revised Effective Date. We encourage visitors and students to review this page periodically.

15. Contact Us

If you have questions, concerns, or requests relating to this Privacy Policy or the handling of your personal information, please contact us:

Website: https://techcraftonline.com/
Business/Platform: Techcraft
Contact Person: Ranjit Kate
Email: ranjitk@techcraftonline.com

Please include “Privacy Policy Request” in the subject line of your email so that we can identify and respond to your request appropriately.

This Privacy Policy is intended to provide general information about our privacy practices. It should be reviewed and customised to reflect the actual technologies, services, and legal obligations applicable to Techcraft.